General information

Welcome to our online store!

The website https://strb-beauty.com hosts the online store with the brand name “strb.” (hereinafter the “e-shop” or the “strb-beauty” and / or the “online store”) which belongs to the Company under the name “WelMedis GmbH”, based in Baarerstrasse no. 95, CH-6300 ZUG, Schweiz, Switzerland, with VAT number CHE-201.505.114 (hereinafter the “Company”).
These terms apply to the visitor of strb-beauty, our registered member, the user who interacts with us in any way, such as filling out the contact form, the recipient of the newsletter, as well as the consumer who wishes to buy the products we exhibit and offer for sale through the e-shop.
We invite you to carefully read the following terms, before navigating strb-beauty and using its services or before making your purchases, as well as when accessing the content of str-beauty that is included in the social media Facebook and Instagram. These terms constitute a single set of Terms of Purchase Privacy Policy and Cookies Policy .
In case of disagreement with any of the terms, please do not use our website, otherwise it means that you have read and accept these terms. Also, by accepting these terms you explicitly state that you have reached the age of 18 which allows you to legally commit to these terms and that any information you provide is accurate.
The information contained in the e-shop concerning the Company, the cosmetic products, their composition, and their properties are true and valid, while we make sure that they are constantly updated, subject to any unintentional errors due to unpredictable technical reasons.
The “Frequently Asked Questions” section is intended solely to provide you with assistance and information without substituting these Terms.

Terms of purchase
The Company receives and executes orders through this online store.
In case you place an order through strb-beauty, after the confirmation that this order has been accepted, a sales contract will be drawn up between us, which will be governed by these Terms.
Transactions within our online store are governed by these terms and current European and national legislation, such as Law 2251/1994 on consumer protection, Presidential Decree 131/2003 and the Code of Consumer Ethics for E-Commerce, as applicable (hereinafter “Purchase Terms”).

Our products
Strb-beauty offers for sale to consumers cosmetic products of the Company which it exhibits on this website. These products concern the face and body care which are prepared in leading laboratories by our pharmaco chemists, using advanced technology, after thorough tests of effectiveness and safety with respect for man and the environment (hereinafter the “products”).
All product prices are displayed in Euros and include the relevant VAT. Strb-beauty is free to form its pricing policy, the type of offers and discounts, as well as to choose at its discretion the products that will be available for sale, adding new ones or removing existing ones from its catalogs, without obligation of prior information or consent.
Efforts are made by taking the appropriate technical measures so that the photographs depict our products with realism and every possible accuracy, without prejudice to any technical deficiencies in representation that have occurred unintentionally or due to different image capture. Even while trying to accurately display the colors of the products, however, the actual colors may depend on the specifications of your screen and, consequently, may not be accurate for this reason.
We ensure that strb-beauty reflects the availability of our products, however it is possible that a product appearing in the catalog will not be available for purchase before the order is completed.
If you are interested in partnerships for wholesale products (B2B) you can send us an email at info@strb-beauty.com and contact us at tel. +306947662211.

Sales contract
The information contained in strb-beauty cannot be considered a binding contract, except for an invitation to express interest.

Order
We reserve the right to verify an order or to refuse, at our discretion, to accept it tacitly after the lapse of seven (7) days from its submission without taking any responsibility. Indicative reasons for the rejection of the order are the non-approval of the payment, the lack of availability of the product or the submission of the order with an automated device or means. In case of order cancellation, any amounts paid will be refunded.
Upon completion of the order, you will receive a confirmation e-mail which will contain the tracking code of the order history in real time, as well as the contact details of the cooperating courier company.

Shipping – shipping costs – Place and time of delivery
The online store str-beauty.gr sends its products throughout Greece, to countries within the European Union (EU) and internationally.
he shipping cost of the products varies depending on the weight and the shipping country based on a specific pricing policy for the transport of the products, for this reason before the completion of the order you will be informed about the exact amount.
The products are sent through the cooperating courier company, whose online system is connected to the Company’s pricing system.
The delivery time of our products is calculated from the registration of the order and the completion of its processing and may differ based on the respective order. We strive for faster delivery of our products in cooperation with the courier company, while reasons that do not fall under our responsibility such as random, emergency reasons and force majeure events (such as extreme weather conditions, health crisis, strikes, etc.) may delay receipt. Place of delivery is the postal address stated when ordering the products.
Delivery of products to third countries outside the EU is governed by the relevant legislation on the import of cosmetics, which customers should be aware of in advance, in order to avoid any high costs at the customs of their countries. In this case, the customer bears the full cost of customs clearance or any duties, taxes and other costs of the related procedure, without the Company carrying any responsibility. For this reason, we advise you to contact the competent customs and tax authorities to stay informed before proceeding with the order.

Payment methods
You can choose one of the following acceptable payment methods available in our online store:

Via Paypal:
You can also use Paypal for your purchases without entering credit card details. Your transactions will be completed with the method of redirection, which means that str-beauty does not store your card or account data.
In case of payment via PayPal, you agree and accept the terms of operation of the respective online payment providers upon your registration as a member. The Company is not responsible for the operation of these terms and the personal data protection policy of PayPal.
The Company is not responsible for any commissions in case you are refunded through a third-party payment provider (for example PayPal or credit cards) based on the terms of use of this third party provider.
For more information on the processing of your personal data please visit the Privacy Policy and Cookies Policy the strb-beauty.
The packaging of each product contains detailed information on the main active ingredients, properties, instructions for use and how to store it safely. The information about the main active ingredients, as well as the instructions for use are also published on the Company’s website for each product in our catalog.
Following the delivery of the products by the carrier to the place you stated, our relevant liability ceases. Similarly, due to the nature of the products offered, we do not take responsibility for any deterioration in case the products are not received on the day of delivery and with the first delivery attempt.
Please note that the products are available for personal use and not for resale.

Right of withdrawal
Our goal is your best service and your maximum satisfaction from our products. In case any issue arises please contact us and we will make every effort to resolve it.
In any case, we recognize that according to the law on consumer protection (Law 2251/1994) you have the right to withdraw from the purchase of products through str-beauty. More specifically,

How to exercise the right of withdrawal:
You have 14 days from the date of receipt to return the products to us in closed packaging, without damage and unused, with the original packaging intact along with all the documents that accompanied the product and as long as they have been preserved the appropriate maintenance conditions. The products must be accompanied by the relevant document, the Retail Receipt / Invoice or the Delivery Note.
In order to return a product, contact via email at info@strb-beauty.com stating your name and address, the order number, so that we can issue your return label. Please place it on the original packaging and return the product to us at the postal address Industrial area of Florina, PC 53100, PO Box 2, in the RGCC S.A – Welmedis.
Once your refund is verified and accepted, we will refund your money. Shipping costs incurred for the return of the product are non-refundable.
It is clarified that you must return any products, along with the basic product from the purchase of which you are withdrawing, which you have bought with a discount or offer due to the purchase of the original product, otherwise no liability is incurred against us, since the withdrawal will be reasonably considered that it was not exercised.
Please note that if the above conditions are not met or if any of the above documents accompanying the product are not available, your request for withdrawal may not be granted and the product will be returned to you at the recipient’s expense.

Intellectual – Industrial Property – Prohibition of Republishing
All content of this website, such as images and graphics, photos, product catalogs, texts, software, including its general design, are the intellectual property of the Company, as well as the intellectual property of third parties after its grant of relevant license or protected database rights, in accordance with the current European and national legal framework (Law 2121/1993) and international conventions. Their use on this website does not in any way provide a resale or commercial use license or content license and its code in whole or in part, except for strictly personal use.
The trademarks, logos, brand names, distinctive titles appearing on the website remain the protected exclusive property of the Company without being allowed to use, copy, republish, upload, post, transmit, distribute or modify them in any way.
Reproduction of part or all of the content, announcement, disclosure, publication, transmission or any other use in any way for commercial or other purposes is permitted only with the prior written permission of the Company or any other copyright holder.

Third party links
The website www.strb-beauty.com may provide for the convenience of users’ links (links, hyperlinks, banners) to third party sites, the total content of which is not controlled in any way by the Company. The websites have terms of use and protection of personal data, which their visitors are invited to read in advance. The browsing of the users in them is done exclusively and at their own responsibility. The Company assumes no responsibility for any damage that may be caused by the use of links or hyperlinks to third party websites.

SOCIAL MEDIA
If you wish, you can follow the official accounts maintained by the Company on Facebook and Instagram to be informed about promotions or to submit your comments. We inform you that we do not gain access to your personal accounts, nor can we control the social media services, to which the relevant terms of use and protection of personal data apply. Therefore we do not take responsibility for any acts and / or omissions of the above social networking service providers.

Changes to the website
The Company may modify or even remove any part or all the content of str-beauty, including the services provided through its website, at its sole discretion, or in order to comply with legal provisions and without prior notice to users. The changes will be valid from the date of posting on str-beauty without taking orders placed before that date.
For any information and clarification regarding the changes you can contact +306947662211 or through the contact form of strb-beauty .

Transaction security and protection of personal data
The Company respects the Privacy and makes every effort to implement itself and its selected partners the appropriate technical and organizational measures to provide the legally prescribed security of electronic transactions and data (personal or not) that collects and processes. For this purpose, the required actions are performed only by authorized persons who are bound by the obligation of confidentiality and privacy.
We implement the appropriate SSL security protocol for our website. Your transactions through the e-shop are secure and confidential, as we use the method of encryption of login identities (password) on our website.
The use of the website, as well as the services provided to the visitor / user, presupposes its agreement with the Privacy Policy which we invite you to read carefully for more information.

Cookies Policy
The Company’s website may use cookies and related technologies, as well as be advertised on third party websites. The installation of cookies is carried out after your proper information and after your consent, in accordance with the law and the relevant guidelines of the Personal Data Protection Authority.
For more information you can visit the Cookies Policy which is available on this website.

Liability Disclaimer
The content of this website is available “As is”.
Although the Company makes every effort to ensure that the content of its website is accurate, secure and error-free, it does not guarantee the accuracy and precision of the data and information contained therein, nor that the website or server that render the website available will be virus free or will run smoothly and without errors.
In any case, the user of this website is solely responsible for evaluating the published content.
The Company is not responsible for any damage (direct or indirect) that may occur from the use of its website.

Obligations of parties
The users and visitors of this website have the obligation to respect the rules of Greek and International law, as well as user ethics and good faith and to refrain from any abusive and unfair behavior.
The use of strb-beauty is prohibited for the purpose of sending, posting, transmitting any illegal, threatening, offensive, defamatory, pornographic content, as well as content that expresses racial or other discrimination, or may cause any harm to third parties.
Any action or omission that contains viruses, malware that may cause loss of confidentiality, availability and integrity of personal data, interruption, damage or obstruction of the operation of any software, or cause damage to the reputation of the Company or its affiliates and / or other users of the website and e-shop, illegal access for the purpose of unfair competition against str-beauty, any software piracy, hacking, copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of any kind of data, including the content (photos, graphics, texts, etc.) of the website, the obstruction of its operation, as well as any illegal and unauthorized modification of its content, is prohibited.
Users may use this website in accordance with the applicable terms, while in case of unauthorized use of this website, the user agrees to compensate the Company for any damage.
The Company has no responsibility or obligation to check the legality and correctness of the information and data that you provide to str-beauty, for the validity of which you are solely responsible.

Dispute Resolution
These Terms are governed by Greek law. For any dispute in relation to these Terms, the parties agree that they will seek an amicable settlement in a spirit of mutual respect through their recourse to an out-of-court settlement mechanism of any dispute.
The possibility of Alternative Consumer Dispute Resolution (ADR) arising from e-sales contracts or services is provided by using the registered ADR bodies in the relevant Register in accordance with the Joint Ministerial Decision 70330/2015.
e possibility of Alternative Consumer Dispute Resolution (ADR) arising from e-sales contracts or services is provided by using the registered ADR bodies in the relevant Register in accordance with the Joint Ministerial Decision 70330/2015.
In the event that amicable settlement of the dispute is not possible, the Courts of Florina, Greece, to whose jurisdiction the parties submit voluntarily, are exclusively competent to resolve the dispute, unless otherwise provided by the laws of the country of origin of the consumer.

Modification of Terms of Use
The Company may, whenever it deems necessary and at its discretion, modify these Terms of Use, for reasons of compliance with legal provisions, or optimization of its services.
For this reason, you are invited to check this page every time you visit the online store of the Company.
Any changes will be posted on this website with an indication of the modification date.

Contact
We are at your disposal to serve you in the best way.
For any communication, please send an email to the respective communication platform available on the website https://strb-beauty.gr/el/contact/ or to our email address info@strb-beauty.com.
You can also call us at +306947662211 from Monday to Friday from 09:00 am to 17:00 pm.

Other terms
These terms as well as any modification thereof are governed by Greek law, European Union law and relevant international treaties.
Any provision of the above terms becomes contrary to law by a court decision automatically ceases to apply without in any way affecting the validity of the other terms.
This is a complete agreement between str-beauty and the visitor / user of its services and binds only them.
Any delay, negligence of the Company in enforcing the observance of a term by the user, does not constitute a waiver or harm provided in this right.

Revision: February 2022